Privacy Policy

At Onnflo Basket, we are committed to:

• protecting your personal information
• handling your data responsibly
• maintaining transparency
• securing customer information
• respecting your privacy rights
• complying with applicable data protection laws and commercial practices in Ghana

We do not just deliver groceries — we protect the trust behind every order.

We collect information necessary to provide, improve, secure, and personalize our services.

We may automatically collect: device information, browser type, operating system, app version, IP address, location information, usage activity, interaction data, referral source, and session data.

We may use location information to determine delivery coverage, improve delivery accuracy, estimate delivery times, and optimize shopper and driver routing. Location access may be requested through your device settings.

If you use AI Shopper Assistant, Scan-to-Shop, or smart shopping suggestions, we may process uploaded images, shopping list text, meal suggestions, and product preferences. This information is used only to provide and improve shopping assistance services.

We use collected information to:

• process orders and deliver groceries
• manage accounts and process payments
• provide customer support
• personalize shopping experiences
• improve AI shopping tools
• track referral rewards and manage promotions
• send notifications and improve platform performance
• detect fraud and maintain security
• analyze platform usage

We may contact you through push notifications, SMS, WhatsApp, email, phone calls, and in-app messages. Communications may include order updates, delivery updates, account notifications, support responses, promotional offers, referral updates, and reward alerts. You may manage communication preferences where available.

We may use customer information to track referral activity, issue rewards, validate promo eligibility, prevent abuse or fraud, and personalize campaign offers. Referral links may contain identifiers that associate referred activity with the referring customer.

We may analyze customer behavior to improve recommendations, personalize offers, improve AI shopping suggestions, improve onboarding experiences, and optimize platform usability. Examples include shopping frequency, order patterns, category preferences, and reward participation.

Our website and app may use cookies, analytics tools, session tracking, and referral tracking tools. These technologies help improve functionality, maintain sessions, track campaign performance, and personalize experiences. You may control cookies through browser settings where applicable.

We do not sell customer personal information. We may share information with trusted service providers only where necessary to operate the platform:

• Vendors — To fulfill product requests.
• Shoppers & Delivery Personnel — To complete shopping and delivery.
• Payment Providers — To process transactions securely.
• Technology Providers — For hosting, analytics, communication, and platform services.
• Regulatory or Legal Authorities — Where required by law or legal process.

Customer calls, chats, or communications may be recorded or monitored for quality assurance, dispute resolution, training, fraud prevention, and service improvement. Where required, customers may be notified before recording.

We implement reasonable security measures to protect customer information including encrypted connections, secure authentication, role-based access controls, database protection, monitoring systems, and secure cloud infrastructure. However, no platform can guarantee absolute security.

Customers are responsible for protecting passwords, keeping login credentials confidential, and avoiding unauthorized account sharing. We encourage the use of strong passwords.

We retain information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain operational records. Data retention periods may vary depending on data type and legal requirements.

Subject to applicable law, customers may request access to personal information, correction of inaccurate information, deletion of certain data, restriction of processing, and withdrawal of consent where applicable. Certain requests may be limited by legal obligations, fraud prevention requirements, or operational necessity.

Customers may request account closure. However, certain information may be retained where necessary for legal compliance, fraud prevention, accounting records, and dispute resolution.

Onnflo Basket is not intended for children under 18 without parental or guardian supervision. We do not knowingly collect personal information from children without appropriate authorization.

Our platform may contain links or integrations with third-party services such as payment gateways, WhatsApp, maps, and analytics tools. We are not responsible for the privacy practices of third-party providers.

Some service providers or infrastructure partners may process data outside Ghana. Where applicable, reasonable safeguards will be implemented.

We may use customer information to detect suspicious behavior, prevent duplicate accounts, prevent referral abuse, investigate fraud, and secure platform operations.

We may update this Privacy Policy periodically. Updated versions will be published on our platform. Continued use of Onnflo Basket after updates constitutes acceptance of revised policies.

If you have questions about this Privacy Policy or your personal information, contact: